Replacement Parts and Repairs

Lighting should be made to live with.

If your Ceramoro light needs attention, we will help identify the issue and find the most considered solution—whether that means installation guidance, a replacement component or support with a repair.

How We Can Help

Depending on the fixture and availability, we may be able to assist with:

Replacement ceramic shades
Lampholders and sockets
Wall plates and ceiling canopies
Cords, plugs and inline switches
Mounting hardware
Electrical components
Installation guidance
Compatible replacement bulbs
Adjustments to an existing Ceramoro fixture

Because many of our pieces are assembled from individual components, replacing one part may be more practical than replacing the complete fixture.

Request Support

Email support@ceramoro.com with:

Your full name
Order number
Product name
A clear description of the issue
Photographs of the complete fixture
Close-up photographs of the affected component
A short video if the issue is electrical or intermittent
Your current delivery address

Please do not discard the fixture, packaging or damaged components until our team has reviewed your request.

What Happens Next

1. We Review the Issue

We will examine the information provided and may request additional photographs, measurements or details about the installation.

2. We Recommend a Solution

Depending on the circumstances, we may provide:

Troubleshooting guidance
Installation instructions
A compatible replacement component
A repair recommendation
A replacement under the applicable warranty
A quotation for parts or service not covered by warranty

3. We Confirm the Details

Any applicable product, customization or delivery charges will be clearly confirmed before a replacement part is prepared or dispatched.

Warranty Support

If the issue is caused by an eligible manufacturing defect during the applicable warranty period, the necessary replacement component or solution may be provided under our Three-Year Warranty.

Warranty coverage does not normally include:

Incorrect installation or wiring
Installation by an unqualified person
Incorrect voltage, bulb type or wattage
Normal wear or finish variation
Accidental damage
Damage caused by modification or misuse
Damage occurring after delivery
Parts purchased from another seller
Labor, electrician or removal costs unless required by applicable law

Warranty eligibility is assessed after we receive the order information and supporting photographs.

Replacement Parts Outside Warranty

Where a repair is not covered by warranty, we will still try to help.

Available replacement parts may be purchased separately. The price will depend on the component, finish, customization and destination. Delivery charges may apply.

As ceramic finishes and metal patinas can vary naturally between production batches, a replacement component may not be an exact visual match to an older fixture.

Electrical Safety

Disconnect the fixture from electricity before inspecting, removing or replacing any component.

Hardwired fixtures and electrical components should be installed or repaired by a qualified electrician in accordance with local regulations. Ceramoro cannot provide remote guidance as a substitute for professional electrical work.

Do not continue using a fixture that appears damaged, produces unusual heat, sparks, flickers unexpectedly or has exposed wiring.

Products Purchased Elsewhere

Our priority is supporting Ceramoro customers. However, if you need a compatible shade or component for another fixture, you may contact us with photographs and precise measurements.

Compatibility cannot be guaranteed until our team reviews the request. Parts modified for another fixture may be treated as customized products and may not be returnable.